FAQ

We are passionate about premium water sports gear, with a specialized focus on Hobie® products and compatible accessories. Our curated selection includes Fishing Kayaks (both pedal and paddle), Custom Sails, Kayak Accessories, PFDs, Paddles, and specialized gear for kayak fishing and sailing. Whether you’re a competitive sailor, a weekend angler, or a family planning a tandem trip, we have the gear to match your adventure.

River Sports Store is designed for the global community of water enthusiasts who value quality, reliability, and adventure. Our style is direct, enthusiast-focused, and transparent—mirroring the dependable performance of the Hobie® gear we offer. Our target customers range from competitive sailors and dedicated anglers to recreational paddlers and families seeking reliable, high-performance equipment for their time on the water.

We make checkout as smooth as a calm lake at dawn. We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your peace of mind.

Yes! We proudly ship worldwide to unite water sports enthusiasts across the globe. However, due to extreme logistical constraints, we are currently unable to ship to a few specific remote regions and areas within Asia. The checkout process will automatically confirm if we can deliver to your location.

Our community-focused team is here to help! For any issues with your order, account, or payment, please reach out to us directly at [email protected]. Please include your order number and details for the fastest assistance.

We offer two clear shipping methods to balance speed, cost, and convenience. All orders are processed within 1-2 business days before dispatch.

• FAST Standard Shipping ($12.95 USD flat rate): Carrier is DHL or FedEx. Delivery occurs within 10-15 business days after dispatch. Ideal for pedal drives, fishing accessories, paddles, and gear needed for an upcoming trip.
• ECONOMICAL Free Shipping (Free on orders over $50 USD): Carrier is EMS (Economy Mail Service). Delivery occurs within 15-25 business days after dispatch. Perfect for complete kayak systems, custom sails, bulkier items, and non-urgent upgrades.

Absolutely. Orders shipped via Standard Shipping (DHL/FedEx) come with full tracking details. For orders shipped via Free Shipping (EMS), tracking may be limited. You will receive shipping confirmation and available tracking information via email once your order is dispatched.

For time-sensitive needs, we strongly recommend our FAST Standard Shipping option. It provides more detailed tracking and faster, more reliable transit through our partners DHL and FedEx.

Your complete satisfaction is key to your adventure. If any item doesn’t meet your expectations, you may return it within 15 days of receiving your order for a refund or exchange (subject to terms and conditions). Items must be in original, unused condition with all packaging intact.

To initiate a return, please contact our customer service team at [email protected]. Include your order number and the reason for the return. Our team will guide you through the process and provide any necessary instructions.